Senior Client Service Executive

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Расти, развивайся и меняй мир к лучшему вместе с нами.

We are looking for an open, proactive and client oriented new member of our big and friendly team of professionals. If you are eager to work with the group of major FMCG manufacturers, build business relationships and provide exceptional service, please, read through the job description and apply!

RESPONSIBILITIES

  • Provides help and support to our key Clients day to day by answering questions, resolving issues and providing market expertise and knowledge of Nielsen RMS product;
  • Creates and formalizes new approaches to implement based on the Client requests, to ensure the commitments and expectations are met / exceeded;
  • Identifies client’s business needs and ways to resolve them through Retail Audit database;
  • Proactively proposes client solutions to make simpler, more sustainable, less costly maintenance of the client database;
  • Translates client needs into instructions, suitable for execution for all internal departments to ensure the commitments and expectations are met / exceeded;
  • Provides direct support to clients / client service organization in case a client raises a data quality issue. Ensures relevant actions are put in place;
  • Builds a productive relationship with internal stakeholders: Sales and Operation departments. Creates and implements new approaches and enhances existing processes of internal cooperation;
  • Manages expectations of both internal and external stakeholders.

REQUIREMENTS

  • Data-driven background from university or previous work will be an advantage (economics, analytics, data processing, marketing)
  • Good communication skills, both verbal and written
  • Good relationship management skills
  • Client orientation
  • Confident and enthusiastic person who is able to manage a varied and unpredictable workload with minimum supervision
  • Good Business English knowledge, both verbal and written

COMPENSATION

  • Competitive salary
  • Medical insurance program
  • Team of professionals
  • Coffee-points and relax zones
  • Free-time clubs (Book Club, Travel Club, Music Club)
  • PrimeZone Corporate Benefits Program
  • Social and corporate events; sports activities

Вакансия опубликована 2 июня 2021 в Москве

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